Frequently Asked Questions

You can schedule a pickup through our website by clicking the "New Order" button. Simply choose your preferred pickup and delivery time slots, select your services, and provide your address. Our driver will handle the rest!

Our standard turnaround time is 24 to 48 hours depending on the service. Wash & Fold is typically delivered back within 24 hours, while specialized items like Dry Cleaning or Alterations may take slightly longer.

No, you don't need to worry about that! Our professionals carefully sort and separate your items by color, fabric type, and required care level to ensure the best possible results.

Payment is processed through our secure online system. Once your order is processed, an invoice will be generated which you can pay via credit/debit card. We also offer cash on delivery options in select areas.

We recommend being home during your chosen time slot. However, you can leave special instructions during checkout to specify a "Safe Place" (e.g., with a neighbor or behind a gate) if you won't be available.

Yes, we have a minimum order value of £20.00 for free pickup and delivery. Orders below this amount may be subject to a small collection fee.